Overview
To deliver exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day-to-day hard and soft FM activities. This role acts as the first point of contact for building users providing proactive, service-focused support and supporting compliance, comfort, and operational efficiency across the site. The Workplace Experience Coordinator plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well-maintained environment for all occupants.
Key Responsibilities
* Support the Workplace Experience Manager (WEM) in overseeing day-to-day delivery of FM services as required for your location(s), ensuring service levels are consistently met and proactively raising any issues.
* Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required.
* Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and escalate any issues to WEM.
* Manage subcontractors onsite in accordance with the Contractor Management Procedure.
* Raise and track reactive maintenance tasks through the Helpdesk system; following up to ensure timely resolution.
* Coordinate car park and meeting room bookings, setups, hospitality, AV support, and minor space changes as required.
* Support with on-site audits and the closure of audit actions.
* Maintain and regularly update site folders and compliance documentation.
* Ensure any risks identified related to the location are raised to the WEM and captured on the risk register.
* Manage mail and deliveries as required.
* Build positive relationships with service providers and local client teams.
* Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up-to-date with relevant information.
* Coordinate communications to building users relating to FM activities and updates.
* Be the visible and approachable “go-to” for all things workplace; embody a concierge-level service mindset.
* Act on customer feedback about the workplace and services.
* Conduct daily walkthroughs of the space to proactively identify issues or improvements.
* Manage visitors and support with site inductions as required.
* Conduct or support QSHE inspections as required, including Monthly Workplace Inspections.
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