An exciting opportunity has arisen to join the Health & Housing Improvement Service as a Triage Officer. This newly developed role is part of ongoing team growth, making it an excellent time to join an expanding and evolving service that makes a real difference to residents' lives.
About the role
As the first point of contact for the service, you will support residents to access the help they need to live safely and independently in their homes. You will gather information, assess needs, and determine the most appropriate next steps, ensuring that cases are triaged effectively and allocated to the right professionals.
Responsibilities
You will need strong organisational skills, excellent attention to detail, and the ability to manage a varied workload. You will demonstrate professional curiosity, taking the time to fully understand people’s circumstances, identify risks or unmet needs, and ensure the best possible outcomes, especially for vulnerable residents.
You will work closely with colleagues across the service and a range of partners to provide a coordinated and responsive approach that supports independent living.
About You
We are looking for someone who is organised, proactive, and committed to delivering high‑quality, person‑centred services. You will be confident in communicating with a wide range of people and able to handle sensitive situations with professionalism and care.
You Will Bring
* Strong organisational skills and the ability to prioritise competing demands
* Excellent attention to detail and accuracy in record keeping
* A customer‑focused approach, with experience of supporting or working with vulnerable people
* The ability to assess information, make informed decisions, and communicate clearly
* A high level of professional curiosity to ensure risks are identified and needs are fully understood
About The Team
You will be joining a supportive, collaborative, and ambitious team at an exciting time. The Health & Housing Improvement Service is continuing to grow and develop, with a strong focus on improving processes, strengthening partnerships, and delivering better outcomes for residents.
Benefits
We offer competitive pay and benefits, including the Living Wage accreditation.
* All employees are eligible to join the Local Government Pension Scheme (LGPS)
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part‑time employees.
* In addition to statutory public holidays, we grant an additional statutory day of leave at Christmas.
* Norwich City Council supports its employees through occupational health and employee assistance support.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
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