Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? Join us as a Retail Customer Service Manager at Entain, where you'll be a vital part of the team at our Ladbrokes & Coral betting shops, providing top-tier customer service and maintaining high standards daily.
Reporting to the Shop Manager, you will serve customers and foster rapport to encourage repeat business.
Ready to start your successful career?
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on various sports and events.
* Process transactions, including cash handling.
* Demonstrate products and betting terminals to customers.
* Handle customer concerns with empathy and problem-solving skills.
* Achieve set targets and uphold shop standards.
* Open or close the shop as required.
Working Patterns
Shops operate from Monday to Sunday, 8 am - 10 pm, including weekends and bank holidays. Your weekly rota will typically be 30 hours, involving a mix of long opening/closing shifts and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop.
We value work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for excellent customer service.
* Ability to build relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or in a team.
* Calm and professional handling of challenging situations.
Additional Information
Enjoy a competitive salary and benefits such as overtime, pension scheme, discounts, healthcare, and development opportunities. Join us and be part of an inclusive community that values recognition and celebrates individuality.
If you need adjustments during the recruitment process, please contact us.
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At Entain, we are committed to diversity, equity, and inclusion, ensuring all employees feel valued and respected. We adhere to all applicable employment laws and promote ethical hiring practices globally.
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