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Client:
One Stop
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Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
ebddc73129f4
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
One Stop • Credenhill • Apply by 05-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety training to ensure safe work practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in absence of supervisors.
* Following all training to ensure safety and legality.
* If the store has a Post Office Local, duties include Post Office operations, requiring background checks; failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for family, nearing retirement, or other life circumstances.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a range of products and services including groceries, household essentials, and additional services like Post Office, vending, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Please Note
We only recruit individuals above the school leaver’s age. Check your local school leaver age requirements.
Colleague Benefits
* 10% discount at One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile and shared colleague deals
* 20% off insurance through Tesco Bank
* Discounted eye care via Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Cash plans, savings schemes, and other benefits
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