Job description Job: Customer Service Operative Location: Cheam Salary: Starting at £26,000 (salary increase after 3 months) My client is hiring for a full time, experienced Customer Service Operative covering domestic gas service contracts. The successful candidate will be responsible for delivering a great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time. Responsibilities: * Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’ * Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions * Plan engineers work * Carry out engineer diary management * Book service appointments * Approve engineers timesheets * Monitor and action escalation reports * Support the gas department with administration tasks Requirements: * Must be able to work in a busy and high-pressured environment * Must be able to handle challenging calls and remain calm under pressure * Excellent communication skills at all levels (both written and verbal) * Previous experience in a customer service/call centre role preferred * Gas/Home maintenance experience preferred, but not essential * Exceptional customer service skills * Understanding delivery of best value and continuous improvement * Good organisational skills