About Principality Building Society
At Principality Building Society, we've been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you'll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online. We're committed to helping you develop. From day one, you'll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
Responsibilities
* Providing a warm, friendly welcome and helping customers with everyday banking transactions.
* Supporting customers over the phone and through our digital channels.
* Identifying financial needs and recommending suitable products and services.
* Ensuring the smooth running of daily branch operations in line with policy and procedures.
* Staying up‑to‑date with internal policies and regulatory requirements.
* Working collaboratively with colleagues across the branch network and delivering exceptional service.
Qualifications & Skills
* Ability to deliver outstanding customer service, either face‑to‑face or over the phone.
* Ability to stay calm and focused in a busy environment.
* Great communication and people skills with a friendly and professional manner.
* A proactive attitude and willingness to learn and grow in the role.
Why Join Us?
We're more than a building society – we’re part of the community. That's why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
BELONG – There's no place like Principality. At Principality, belonging isn’t just a value – it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we're committed to helping you feel comfortable, valued, and able to thrive. We believe great work happens when people feel connected – to each other, to our purpose, and to the communities we serve. That's why we encourage balance, invest in wellbeing, and focus on growing and improving together.
* A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
* Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
* Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
* Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.
We are an equal opportunity employer.
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