Location
London
Department Description
The Parlours comprise the offices of the Bank’s senior officials, including the Governor and Deputy Governors. The Parlours team’s main role is to provide the business with a high level of customer service, including being on hand to assist any of the Governor/Deputy Governors with their day-to-day needs from a steward perspective.
Job Description
This is a very prestigious role working in the parlours providing a wide range of services to the Governor and Deputy Governors. These include laying up for breakfasts/lunches/dinners and serving at functions which include high profile events, escorting visitors, acting as Governor’s Steward. You will be working as a team and on your own, so you need to be confident in your approach and have strong communication skills.
There is a weekly rota which you will work to, ranging from 7.00am to 6.00pm and possibly beyond (this could be up to midnight if working an evening function). This is why the importance of being flexible is imperative. This role is Monday to Friday.
Key Responsibilities
* Provide day-to-day stewarding and manual services to support the Governor and Deputy Governors.
* Work a rota covering early starts (from 7.00am to 6.00pm) and, where required, late finishes to support evening functions.
* Serve breakfasts, lunches, dinners and refreshments to senior stakeholders and guests, maintaining high standards of service.
* Escort VIP visitors within the Bank and ensure an appropriate, professional experience at all times.
* Oversee Parlours laundry requirements, including liaison with suppliers and internal stakeholders as needed.
* Maintain the upkeep of Parlours silver in line with agreed schedules and required standards.
* Carry out twice-weekly checks of clocks in the Parlours and report any issues promptly.
* Comply with food safety and hygiene requirements, including safe handling and service of food and beverages.
* Complete administrative tasks to support operations, including maintaining the functions booking database and producing daily reports when required.
Minimum Criteria
* Demonstrable hospitality or customer service experience, ideally within a high-profile, high-service environment.
* Availability to work the weekly rota (Monday to Friday), including early starts (from 7.00am) and occasional late finishes to support evening functions (potentially up to midnight).
Essential Skills
* Proven ability to use initiative and respond promptly to changing requirements (e.g., communicating delays and re-sequencing service when meetings overrun).
* Strong verbal communication skills and confidence engaging with senior leaders and VIP visitors, demonstrating professionalism, discretion and attention to detail.
Desirable Criteria
* Basic IT skills with the ability to update a booking database and produce daily routine reports.
Salary and Benefits Information
Location: London
Salary: £27,000 per annum and is a full-time, permanent position.
Benefits package:
* Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
* A discretionary performance award based on a current award pool.
* An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
* 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
* Private medical insurance and income protection.
National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.
Equal Opportunities
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and/or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
Application Closing Date
This role closes for applications on 25 May 2026.
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