Job Description Job Title: Personal Lines Customer Advisor Description We are hiring for our client, a well-established, family-owned insurance brokerage with over 50 years of experience in the market. With a strong local presence across County Down and County Armagh, they pride themselves on their customer-first approach and community-driven ethos. They are now seeking a Personal Lines Customer Advisor to join their dedicated team in a fast-paced, customer-focused environment. This is an excellent opportunity for someone with a strong background in insurance sales who enjoys working directly with customers and is passionate about delivering top-tier service. This Personal Lines Customer Advisor role is based in a vibrant office environment and offers an attractive salary and a suite of benefits, including performance-related bonuses and private medical insurance. Top 3 Things to Know About this Job Competitive Salary Annual Bonus Private Medical Insurance & Death in Service Cover Supportive, close-knit culture with long-standing community roots The Reward • Competitive salary (negotiable based on experience) • Annual performance-based bonus • Private medical insurance • Death in service benefit • Company pension and wellness programme • Funding available for professional development and exams • Full-time or part-time hours available (Mon–Fri, 9am–5pm) • Local, family-owned business with strong values and community focus The Role • Serve customers face-to-face and over the phone, understanding their insurance needs • Advise on and sell a wide range of personal lines insurance products (car, home, van, travel, legal protection, GAP insurance, etc.) • Maintain high levels of accuracy and compliance in administration • Build and maintain strong customer relationships, offering tailored insurance solutions • Operate within a supportive team and contribute to a collaborative workplace culture The Person • 3 years’ experience in insurance sales (desirable) • Working knowledge of OpenGi software (preferred) • Excellent interpersonal and communication skills • Customer-focused, with a passion for service and sales • GCSEs (or equivalent) including Maths and English • Motivated, adaptable, and team-oriented