Housing Officer - Temporary Assignment
We are seeking a skilled and dedicated Housing Officer to join a busy Housing Services team on a temporary basis. This post offers the opportunity to deliver an exceptional neighbourhood and tenancy management service, working directly with residents to ensure safe, well-maintained communities and sustained tenancies.
Assignment Details
* Location: 2-3 days per week on-site (Essex) with flexibility for remote work
* Duration: 3-month assignment with potential extension
* Hours: 37 hours per week
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Role Overview
The Housing Officer will oversee a defined property patch of approximately 400 homes, taking responsibility for tenancy management, income recovery, estate inspections, and customer engagement. The role requires a proactive approach, ensuring that services remain resident-focused, responsive, and aligned with the highest standards of housing management.
You will act as the primary point of contact for tenants and leaseholders, delivering effective estate management and making a tangible difference to residents' quality of life.
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Key Responsibilities
* Conduct routine estate inspections, tenancy audits, and home visits to maintain high standards across the housing stock.
* Lead on rent arrears recovery, including early intervention, direct communication with tenants, and court-related processes when necessary.
* Address tenancy breaches and anti-social behaviour through swift, proportionate action supported by robust case management plans.
* Support tenancy sustainment through welfare guidance, pre-tenancy engagement, and sign-ups for new residents.
* Liaise with external partners such as police, social care, and voluntary agencies to ensure holistic support for residents.
* Manage mutual exchange applications, ensuring accuracy and compliance with legislative requirements.
* Report repairs and work closely with maintenance teams to ensure timely completion of works.
* Maintain accurate casework records, statistics, and reports using Microsoft Office and housing management systems.
JD-Person Spec Housing Officer …
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Person Requirements
Essential
* Experience working within social housing, including income recovery and arrears management.
* Competence in IT systems including Word, Excel, and Outlook.
* Strong communication skills with the ability to engage empathetically with residents.
* Ability to work both independently and in a team environment.
* Full UK driving licence and willingness to conduct home visits, including occasional work outside standard hours.
Desirable
* Knowledge of housing management systems (e.g., Orchard).
* Qualification in Housing Management.
* Strong organisational skills and experience handling complex caseloads.