Call Handler Location: E16 Salary Range: £17.01 per hour Our client is seeking a highly organised Call Handler to support their Network Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast‑paced role where strong communication and attention to detail are essential. Key Responsibilities * Handle inbound and outbound customer calls to support timely job completion. * Schedule field staff and contractors to maximise productivity and meet SLAs. * Update and maintain records across systems including SAP, PowerOn, MRS and Netmap. * Prioritise daily work using reports and jeopardy management tools. * Liaise with engineers, suppliers, and meter operator partners to coordinate work. * Produce and distribute operational reports. * Support the creation and processing of work orders and purchase orders. * Ensure customer queries are resolved professionally and escalated when needed. * Assist with utility plans and ensure compliance with Guaranteed Standards. * Adapt to short‑notice changes and support emergency response when required. Skills & Experience * Strong PC skills with the ability to learn multiple systems quickly. * Confident communicator with excellent customer service skills. * Able to work under pressure in a busy team environment. * Highly organised with strong administrative accuracy. * Self‑motivated, reliable, and committed to delivering high‑quality work. * Understanding of electrical networks is beneficial but not essential. Success Measures * Meeting SLA targets and productivity goals. * Accurate and timely scheduling and system updates. * Positive customer and supplier feedback. * Effective resource utilisation and cost efficiency. * Strong safety performance and compliance. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as: * 24/7 access to NHS approved GP telephone support and prescription services. * Access to the UK's largest employees discount platform. * Specialist medical assistance and support hotline. * Weekly pay. * Hundreds of gym discounts. * 24/7 access to mental health crisis support and counselling