We are seeking an experienced Network Engineer to join a global IT services company based in Birmingham, you will be providing advanced technical support and leadership across network operations. This role is ideal for a highly skilled network engineer, with expertise across Palo Alto and Cloud networks. Ideally a individual who thrives in complex environments and is passionate about delivering resilient, secure, and high‑performing network services.
Key Responsibilities
* Act as the primary escalation point for complex network‑related issues.
* Provide Level 3/SME support across networking services and infrastructure.
* Lead troubleshooting efforts for major incidents, outages, and performance degradation.
* Manage and maintain network infrastructure, including firewalls, routers, and cloud networking services.
* Proactively monitor network environments to identify risks, anomalies, and performance bottlenecks.
* Support 24×7 managed services operations, including participation in on‑call rotations.
* Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation.
* Contribute to service reviews, root cause analysis (RCA), and problem management activities.
* Ensure compliance with security, governance, and operational standards.
* Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction.
Skills and Experience
* Strong hands‑on experience with Palo Alto firewalls (VM‑Series).
* Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama.
* Familiarity with GlobalProtect.
* Experience with Cloudflare services.
* In‑depth knowledge of routing protocols, particularly BGP, including: Prefix‑lists, Route‑maps and BGP filtering.
* Experience with Cisco Meraki (MX/vMX) and wireless technologies.
* Working knowledge of Cisco ISE.
* Practical experience with Azure Networking, including routing and Network Security Groups (NSGs).
* 5–8 yrs of experience in network services or a similar role.
* Strong hands‑on expertise with Palo Alto technologies.
* Solid understanding of networking and security principles.
* Proven ability to troubleshoot issues across network, system, and application layers.
* Experience with monitoring tools such as SolarWinds.
* Familiarity with ITSM processes (Incident, Change, and Problem Management).
* Eligibility for UK Security Clearance.
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