Retail Customer Advisor (Liverpool Church Street) - 12 hours
Location: 60 Church Street, Liverpool, United Kingdom, L1 3AY
Hours: 12 hours across 2 days per week, including weekends on a rotation basis
Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance
Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with mobile or network enquiries, ensuring a prompt resolution.
* Customer Focused: Demonstrate a strong passion for delivering exceptional customer service and meeting customer needs.
* Team Collaboration: Work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resolve customer enquiries and challenges proactively and resourcefully.
Qualifications & Skills
Full training will be provided, so prior product knowledge is not required. We value ambition, the drive to learn, and a proactive attitude.
* Excellent communication and interpersonal skills.
* Customer‑service focus with ability to understand and meet needs.
* Team player who collaborates effectively.
* Problem‑solving mindset and resourcefulness.
Benefits
Competitive pay and bonuses, up to 31 days of leave plus 2 bank holidays, pension plan, discounts, vouchers, and ongoing learning and development opportunities.
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