* Provide technical support for customer reported issues escalated to level 3 support.* Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues.* Facilitate high quality communication with customers.* Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development.* Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.* Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution.* Test and provide new system software updates and documentation via customer portal.* Document and communicate throughout the whole process of working on an issue until closure.* Bachelor or Master’s degree in Computer Science, Engineering, or related field/discipline* Typically, 4-6 years of technical experience, ideally in an HPC-related area* Using appropriate engineering design tools and software packages to design components and solutions.* Strong Linux knowledge and Linux administration skills and experience.* Strong analytical and problem-solving skills.* Linux cluster management experience is very desirable.* Using empirical analysis, modeling, and testing methodologies to validate product designs and specifications.* Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architecture.* Good communication skills, internally within HPE and externally with customers, both verbal and written* Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through to closure.* Ability to multi-task and prioritize, switching between working on several issues at once.* Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.* Rotation of on-call duties with other staff to provide 24x7 coverage.* Ability to provide after-hours support, as required.* Occasional travel for training or to assist with installations or support remote systems.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .**Hewlett Packard Enterprise**Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.**COVID Policy**The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.**Standards of Business Conduct (SBC)**The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how we**Equal Opportunity Employer (EEO)**Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: **.**If you’d like more information about your EEO right as an applicant under the law, please click here:**E-Verify** **(US & PR only)** HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information. You can also download the posters with information on legal rights and protection by clicking and .**Accessibility**Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.**Disclosure of Sensitive Personal Data**Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must #J-18808-Ljbffr