Job Description
We’re looking for a confident, switched‑on IT Support Engineer who thrives in a fast‑paced corporate environment and enjoys being the face of IT. If you’re someone who loves solving problems, building strong relationships, and making technology work seamlessly for people, this is a role where you’ll have real impact every single day.
This is a fully onsite position in our central London office, supporting a modern workplace with high‑quality tech, a demanding user base, and regular interaction with VIP stakeholders.
What you’ll be doing
Be the person everyone trusts for great support
You’ll deliver hands‑on deskside support for everything from laptops and applications to meeting room kit and collaboration tools, keeping our office running smoothly with minimal downtime.
1. Troubleshoot hardware, software, and peripherals quickly and effectively
2. Own, prioritise, and resolve issues following ITIL best practice
3. Keep our meeting rooms, AV equipment, and collaboration tools fully operational
4. Use modern, AI‑powered tools to diagnose issues, create documentation, and speed up resolutions
Make the employee experience seamless
You’ll manage the full joiner/mover/leaver process — setting people up for success and ensuring smooth transitions.
5. IT inductions for new starters
6. Account provisioning and access setup
7. Laptop deployment, relocation, and secure decommissioning
Own our onsite IT environment
You’ll be responsible for maintaining accurate asset records, ensuring compliance with IT standards, and protecting the integrity of our local technology setup.
8. Hardware lifecycle management
9. IT governance and security control adherence
10. Asset tracking and documentation
Provide high‑touch support to VIP stakeholders
When senior leaders or shareholders need help, you’ll respond quickly, discreetly and professionally — delivering a reliable, high‑quality service.
Drive digital transformation
We’re modernising how our teams work, and you’ll play a key role in helping people adopt new tools and smarter ways of working.
11. Support the move from spreadsheets and legacy tools to SharePoint Online
12. Create simple, effective guides and training using AI
13. Help teams embrace modern digital and AI‑driven workflows
Why this role?
You’ll be the heartbeat of technology in our London office — the person people rely on, trust, and turn to. You’ll have the autonomy to make decisions, the opportunity to influence how we work, and the chance to help shape our digital future.
If you enjoy variety, visibility, and a role where your work genuinely matters day‑to‑day, this is the perfect next step.
Qualifications
ITIL Foundation and Microsoft certifications are beneficial but not essential.
What you’ll bring
14. Experience in a fast‑paced corporate environment
15. Strong customer service mindset and excellent communication skills
16. Solid knowledge of:Windows 11Microsoft 365 (Word, Excel, PowerPoint)SharePoint OnlineMobile device support (including Apple)ITSM platforms (incident, request, knowledge)
17. Understanding of core infrastructure concepts (servers, networks, firewalls)
18. A proactive, calm, and solution‑focused approach — even under pressure
19. A genuine interest in continuous learning and new technology
Who you are
20. Professional, personable, and confident with users at all levels
21. Detail‑oriented with strong ownership and accountability
22. Able to balance hands‑on support with clear, concise communication
23. Driven, resilient, and always looking for better ways of doing things