Admin & Operations Support Manager – Staff, Systems & Service Excellence
Hazlemere, Bucks (just outside High Wycombe)
Monday–Friday, 8:30am–5:00pm / £28,000 per annum / Full-time | Permanent
About Us
We're a people-first commercial cleaning and facilities management company with over 150 team members, working across 60+ sites throughout the Thames Valley and Home Counties.
The cornerstone of our business is our commercial cleaning division, and everything we do is built around delivering reliable, high-quality service with a personal touch.
We're growing – and fast – so we're now looking for an Admin & Operations Manager to join our friendly HQ team in Hazlemere. This is a crucial, all-round role supporting both the Operations Manager and the Managing Director, helping to keep the business flowing and solving the challenges that come with running a busy service company.
The Role
We're looking for a strong organiser and people-person who can wear multiple hats in a day – supporting field teams, assisting with scheduling, handling staff admin, and helping keep everything ticking behind the scenes.
You'll work closely with the Operations Manager to support daily service delivery, while also working alongside the Managing Director to contribute to the smooth running, improvement and direction of the wider business.
This is a great opportunity for someone who wants responsibility, variety and the chance to make a real impact.
Operations & Coordination
* Work alongside the Operations Manager to ensure services run seamlessly
* Assist with rota planning, staff scheduling, and ensuring reliable cover is in place
* Support service delivery across 60+ sites, keeping daily operations on track
* Coordinate stock control, including orders, usage and deliveries to sites
* Help with contract administration, TUPE, audits, and onboarding new clients
* Track and follow up on site-level issues to ensure quick, effective resolution
* Maintain accurate systems, documents and internal records
* Provide ongoing operational support to our field-based supervisory team
People & Team Support
* Support recruitment and onboarding for our growing cleaning team
* Be part of the team managing staff issues, including sickness, holidays and behavioural concerns – you'll need to be strong, fair, and confident
* Support with training rollouts, compliance and basic health & safety processes
* Play a key role in staff scheduling, ensuring all shifts are covered and team comms are clear
* Confidently raise concerns and call out poor behaviour when needed – we value team accountability
Business & MD Support
* Work directly with the Managing Director to assist in daily priorities, decisions and problem-solving
* Be adaptable – ready to jump on new tasks, projects or issues as they arise
* Help identify areas for improvement in systems, communication or delivery
* Provide input and support to help the business grow and stay productive
Client & Service Oversight
* Conduct regular check-ins and support calls with clients to ensure high satisfaction
* Support the client account management process – spotting opportunities to improve or add value to our service
* Help monitor and maintain our cleaning service standards – we aim to be the best out there
* Play a lead role in the smooth delivery of work – a true lynchpin between cleaners, supervisors, clients and the office
What We're Looking For
* Highly organised and detail-focused
* Confident communicator who's happy to deal with people at all levels
* Calm under pressure, solutions-focused, and willing to step up when needed
* Comfortable with juggling priorities and handling change
* Experienced in office, operations or service team support
* Strong character – fair, firm, and team-first
* You don't need formal HR qualifications – we have external HR consultancy support
Key Skills
* Staff scheduling & rota planning
* Recruitment & onboarding
* Contract admin & compliance
* Stock control & service delivery
* Operational coordination
* Team communication & documentation
* Client support & relationship building
* Health & safety awareness
* TUPE and audit support
* Quick problem-solving & flexibility
Why Join Us?
* Be part of a friendly, supportive and growing team
* Make a visible impact every day in a varied, hands-on role
* Work closely with management and contribute to business direction
* Help shape and improve systems and service delivery
* Enjoy a people-first, down-to-earth company culture
* Free on-site parking
* £28,000 salary
* Monday to Friday, 8:30am–5:00pm
* Based at our Hazlemere HQ just outside High Wycombe, Bucks
How to Apply
If you're organised, confident, people-savvy and ready to help keep a busy service company running like clockwork, we'd love to hear from you.
Apply now with your CV and a short message telling us why this role feels like the right fit.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Company pension
* On-site parking
Language:
* English (required)
Work Location: In person