Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.
This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.
Responsibilities
* Coach, mentor and develop staff, including overseeing new employee onboarding
* Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
* Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
* Monitor forward capacity management, ensuring resource availability around busy periods
* Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.
Qualifications
The successful candidate will have proven team management experience, ideally with an understanding of the asset finance marketplace – you will have excellent communication skills, the ability to plan and manage multiple projects and deadlines, and the ability to think outside the box to solve problems.
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