Workday Support Consultant (Pay Transparency Analyzer)
Be among the first 25 applicants. Join Kainos and Shape the Future.
At Kainos, we’re problem solvers, innovators, and collaborators, driven by a shared mission to create real impact.
We believe in a people‑first culture where ideas are valued and growth is supported.
Main purpose of the role & responsibilities in the business:
As a Workday PTA Support Consultant, you’ll provide ongoing support for global Pay Transparency Analyzer customers, ensuring continuous value through configuration, troubleshooting, and advisory support.
Manage updates in line with SLAs, resolve issues, and advise on best practices to drive adoption and solution optimisation.
Blend customer‑facing consulting with technical and functional support, collaborating with clients and internal teams.
Key Responsibilities
* Provide configuration, troubleshooting, and advisory support post‑deployment.
* Deliver services within agreed SLAs, ensuring high customer satisfaction.
* Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
* Support recurring releases and deployments, helping customers adopt new features and updates.
* Participate in customer workshops and calls, gathering and refining requirements.
* Collaborate across internal delivery teams and external stakeholders.
* Create documentation and knowledge articles for internal learning and customer self‑service.
* Support and mentor junior consultants.
Required Skills And Experience
* Strong customer focus with proven experience in a client‑facing role.
* Ability to present solutions clearly to non‑technical audiences.
* Previous experience configuring or supporting HRIT systems.
* Proactive, solutions‑oriented mindset with continuous learning desire.
* Ability to manage competing priorities and resolve issues independently.
* Clear empathetic communication in English, written and verbal.
* Comfortable remote work in distributed teams with minimal supervision.
* Familiarity with service management principles, including issue tracking and escalation.
* Workday certification in PTA, HCM, Payroll, or Financials.
* Professional qualifications or certifications in project management, ITIL, or consulting.
* Experience with release planning, testing cycles, and change management processes.
About Kainos
Kainos is committed to diversity, equity, and inclusion. We actively seek talent from all backgrounds. All qualified applicants will receive consideration without regard to age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law.
If you need accommodations or adjustments, please let us know.
#J-18808-Ljbffr