Team Member - Watford
We're Flip Out Watford — Hertfordshire's biggest and best adventure park.
We're looking for energetic, fun-loving and enthusiastic individuals to join our team as Team Members. As a Team Member, your top focus will be to deliver exceptional customer service, whilst ensuring our guests' health, safety, and wellbeing are always prioritised. You'll create an atmosphere where guests thrive on your infectious personality, making every visit a memorable experience, one guest at a time
Duties and Responsibilities
* Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm. From the moment they walk through the door, throughout their visit, to when they head back home.
* You will be working across all areas of the park including Reception, Diner, Activities Areas, Parties and more
* Processing transactions (Cash & Card) when working on Reception and Diner
* Conducting and engaging our guests in their safety briefing
* Be the first point of contact for any accidents/incidents that may occur in your area of work
* Uphold our park rules at all times
* Follow all of Flip Out's regulations/policies and procedures
* Report maintenance issues immediately to your Court Supervisor
* Escalate any complaints to your Shift Manager, swiftly and professionally
* Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
* Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five
What we are looking for:
We're looking for people who are:
* Friendly and confident with children.
* Fun, lively, and outgoing — you love to get stuck in
* Organised and reliable, with good attention to detail.
* Professional in dealing with parents and carers.
* Team players who thrive in a fast-paced environment.
* Able to stay upbeat and positive, even when things get busy.
No experience is required — just the right personality and energy. We'll provide all the training you need
Experience / Qualifications
* Experience working with children (desirable, but not essential).
* Strong communication and customer service skills.
Working Conditions
We are looking for Team Members to join us on a zero-hour contract, covering weekdays, evenings and especially weekends (our busiest times). Shifts typically range from 4–8 hours.
Rates of Pay & Benefits
16-17 year olds - £7.55 per hour
18-20 year olds - £10.00 per hour
21 year olds + - £12.21 per hour
Equality, Diversity & Inclusion
At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible) We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Pay: Up to £12.21 per hour
Benefits:
* Store discount
Experience:
* Customer service: 1 year (preferred)
* Hospitality: 1 year (preferred)
Work Location: In person