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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain the cleanliness and upkeep of the store.
5. Performing duties on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role and an interest in hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Ability to demonstrate our values — being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
1. Generous annual leave entitlement, with flexible holiday use and statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream to support financial wellbeing, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Access to Dobbies Academy for ongoing development via eLearning and training programs.
6. A thriving, passionate, diverse team committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation.
Our love for gardens and plants is reflected in our products, concessions, and services, promoting garden living all year-round.
Many stores feature a restaurant or coffee shop for a relaxed dining experience.
We organize events and community activities, and support a national charity through employee and customer fundraising.
We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.
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