At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as aCAD & Technical Support Supervisorin Bristol!
This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What youll do:
1. Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
2. Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
3. Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
4. Utilise CRM systems effectively, track team performance, and implement process improvements.