We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Our Checkout experience plays a critical role in that mission, shaping how customers move from basket to confirmation with confidence, clarity and joy.
Role Overview
We’re recruiting a Lead Product Designer for Checkout on a 9‑month Fixed‑Term Contract (starting mid‑June – early July). You’ll own a high‑impact part of the customer journey that directly influences conversion, payment experience, and delivery reassurance across web and app. Reporting to the Director of Product Design, you’ll lead two designers across Checkout and Design Systems while remaining close to the craft yourself.
Key Responsibilities
* Lead and mentor Product Designers to define a vision for best‑in‑class checkout and post‑purchase experiences across all platforms.
* Drive end‑to‑end design for the Checkout domain, from discovery through delivery, ensuring every detail contributes to ease of use, clarity and conversion.
* Act as a player‑coach, balancing hands‑on design work with people leadership, joining team ceremonies, getting into Figma and shaping designs that make buying on Moonpig effortless.
* Collaborate with Product and Engineering leadership to prioritise design work and identify opportunities for experimentation, validation and iteration.
* Ensure squads deliver best‑practice design across both web and native app experiences.
* Use data and insight to refine checkout flows, payment options, delivery confidence and customer reassurance.
* Advocate for Product Design across the organisation, partnering with commercial, marketing and operations teams to keep design at the heart of decisions.
* Support your team’s growth through clear feedback, development plans and career coaching.
* Champion a culture of innovation, rapid testing and continuous improvement in how we design, validate and measure success.
About You
* Ideally 8+ years’ experience in product design and user research, especially in fast‑moving e‑commerce environments.
* Ideally 3+ years’ experience managing Product Designers and supporting their development.
* Strong experience in checkout or e‑commerce flows, with a deep understanding of conversion optimisation, payment UX and trust patterns.
* A proven ability to provide thought leadership and guide a team towards a shared goal.
* Experience coaching designers to think strategically and make high‑quality, impactful decisions.
* Able to balance user needs with commercial goals, positively influencing conversion, retention and business KPIs.
* Comfortable staying hands‑on in delivery, supporting squads with roadmap commitments.
* Excellent communication and analytical skills.
* Confident influencing senior stakeholders and shaping roadmaps aligned to business priorities.
* Experience designing across both web and native app platforms.
* Strong working knowledge of Figma, prototyping tools and user testing software.
* Comfortable using qualitative and quantitative data to inform and measure design impact.
* Experience partnering with researchers and data teams.
* Experience managing geographically distributed teams is a plus.
Benefits
* Competitive Pay & Bonuses: plus generous pension plans & staff discounts.
* Wellbeing First: Private healthcare (UK), mental health support & dog‑friendly offices (London & NL).
* Flexible Working & Time Off: Generous holidays, hybrid working (1‑3 days a week, depending on role), up to 20 days of international working.
* Career Growth: Learning allowances, coaching & development programmes.
Equality, Diversity & Inclusion
Moonpig Groups Commitment to Equality, Diversity and Inclusivity: We celebrate what makes each of us unique and support a workplace where everyone feels they truly belong. We have a number of employee‑led groups – including LGBTQ+, Gender Balance, Neurodiversity and EMBRACE – and a Group‑wide EDI committee to ensure every voice is heard and every idea has a place.
We are an equal opportunity employer. All employment is decided without discrimination based on gender, race, colour, religion, disability, age, nationality or any other characteristic protected by law.
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