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* 37.5 hrs a week hybrid role - must live within Chester
* Refer a friend for £1000 bonus which is unlimited!
* Extra earning potential with Incentive Scheme
* Generous holiday entitlement
* Hotel and airline discounts
* Discounts on sporting events and tickets
* Employee Assistance inc access to free counselling
Who we are
Elegant Resorts is one of the leading luxury travel brands in the UK which is part of The Portman Travel Group that includes If Only, Clarity Business Travel, Brighter Events, and Destination Sports Group.
Role Purpose: This is a key office-based role within Elegant Resorts, designed to support the Sales Team by adding value throughout the booking journey for our most important clients – Chairman’s Club members. You will act as the central liaison between our sales consultants, clients, and suppliers, ensuring exceptional service and helping convert high-value enquiries into bookings. This is not a Business Development or Events position – it is a client-facing, operationally focused role requiring strong commercial understanding, excellent communication, and a genuine passion for luxury travel.
Key responsibilities include:
1. Act as a key point of contact for Chairman’s Club clients throughout their booking journey.
2. Work alongside the Sales Team to understand client requirements and assist in progressing bookings.
3. Coordinate with suppliers to ensure bespoke requests are delivered to the highest standard.
4. Provide responsive support to the Sales Team to secure and retain high-value bookings.
5. Maintain excellent internal communication and keep systems up to date (Client Liaison).
6. Build an understanding of each client’s preferences, needs, and expectations.
7. Deliver high standards of service aligned with the Chairman’s Club ethos.
8. Identify opportunities to enhance the client experience and exceed expectations (Internal Support).
9. Support Sales Consultants in converting enquiries into bookings.
10. Maintain knowledge of Chairman’s Club benefits, offers, and supplier relationships.
11. Work closely with the wider team to ensure a seamless client journey (Supplier Coordination).
12. Develop and manage strong relationships with key suppliers.
13. Ensure all aspects of the client’s journey are confirmed, accurate, and aligned with expectations.
14. Handle urgent or complex client requests professionally and discreetly.
Compliance
Ensure adherence to GDPR and company policies on data security and client confidentiality. Maintain accurate records of all client and supplier communications and preferences. Follow internal procedures for handling high-value bookings and financial transactions.
Performance Expectations or KPIs
* Client satisfaction and retention
* Booking conversion and sales support effectiveness
* Accuracy and timeliness in communications
* Quality and responsiveness of internal support
* Achievement of departmental and team sales targets
Experience, Knowledge and Skills
* Experience in luxury travel or operational client support environments.
* Understanding of the luxury travel market, with high-net-worth clients preferred.
* Excellent organisational and multitasking skills.
* Strong verbal and written communication skills.
* Confidence in dealing with internal teams, suppliers, and VIP clients.
* High attention to detail and proactive approach.
* Ability to analyse data to develop strategies for increasing sales.
Personal Attributes/Qualities
* Warm, outgoing, personable, and emotionally intelligent.
* Proactive, collaborative, with a team-first mentality.
* Professional, discreet, and brand-aware.
* Resilient and calm under pressure.
* Commercially astute and solution-oriented.
* Passionate about delivering exceptional luxury travel service.
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