We are seeking a Customer Experience Coordinator to support clients before, during, and after their travel planning journey. This role focuses on communication, organisation, and ensuring a positive experience through timely responses and accurate information. It is ideal for individuals with strong customer service skills who enjoy helping people and resolving queries efficiently.
In this position, you will respond to client enquiries, assist with booking updates, confirm details, and provide general travel-related support. You will act as a key point of contact, ensuring clients feel informed and supported throughout the planning process. Training will be provided on systems, communication standards, and travel-specific processes.
The ideal candidate is organised, calm under pressure, and confident communicating in writing and verbally. You should be comfortable managing multiple conversations, prioritising tasks, and maintaining accurate records. Previous experience in customer service, administration, or hospitality is helpful but not required.
This role offers the opportunity to develop transferable skills in communication, coordination, and customer experience, with flexibility depending on workload and availability.