Customer Success Manager - Italian Speaker
Akeneo, Greater London, England, United Kingdom
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience – from the best‑in‑class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one.
Job Description
The Customer Success Manager is a key role within the Customer Experience organization, helping our most valued customers achieve their goals by optimising the use of our products and services. You will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo’s customer‑first objective. You will guide customers on their post‑implementation journey, ensuring a positive experience, maintaining engagement over time, and helping them attain more value and a clear ROI.
Responsibilities
* Build strong relationships with key contacts at customer accounts, including C‑level executives across business and IT.
* Drive adoption of our software and identify opportunities for expansion.
* Create prescriptive and customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
* Engage with customers in insightful ways, including delivering personalized, action‑focused business reviews.
* Understand the signs of risk and proactively identify it; devise strategies to mitigate risk and execute defined action plans.
* Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross‑sell opportunities with the sales team.
* Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
* Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.
Qualifications
* Speak Italian and English fluently.
* Solid background in customer success, account management, or project management within the SaaS or tech industry.
* Expertise in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation.
* Experience creating lasting, trusted relationships with customer contacts in different roles up to the C‑level.
* Strong track record in managing high‑value customer accounts, driving retention, and achieving growth targets.
Interview Process
* 30‑minute screening call with Talent Acquisition.
* 60‑minute interview with hiring manager.
* 30‑minute interview with Regional Sales VP.
* 60‑minute interview including presentation of a risk mitigation plan to the hiring manager and another member of the Customer Success organization.
Life at Akeneo
Work Environment
* Flexible working hours, 25 days annual leave, option to work from anywhere up to 30 days per year.
Inclusivity
* Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion.
Growth and Development
* Professional Development: €1,000 annual budget for personal development and internal mobility opportunities, including a Women in Leadership Programme.
* Comprehensive Onboarding: 8‑week program to start on the right foot.
Wellbeing
* Mental Health Support: Individual and confidential sessions with a mental health practitioner or coach.
For more information about benefits, contact our Talent Acquisition team.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Software Development
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