Head of Trading Application Support / Head of Service Delivery, Europe – Birmingham Based
Leading global FinTech software provider seeks an experienced
Head of Trading Support / Head of Service Delivery, Europe
to join their growing business, based 3 days per week from their Birmingham HQ.
Overview:
This is a senior opportunity for an experienced
Trading Software
Service Delivery / Application Support Leader
to take ownership of support operations across Europe, leading a team of 6 all based from their Birmingham HQ but supporting and managing client relationships across Europe, and driving service excellence across multiple integrated SaaS applications.
You'll be responsible for
end-to-end service delivery
, managing client SLAs, leading incident & root cause analysis, and ensuring high-quality support across three core products. Alongside leadership, you'll leverage
Power BI dashboards and analytics
to identify trends and deliver data-driven improvements to performance.
Crucially, you'll be the
primary client contact
, building strong client relationships, managing expectations, and ensuring exceptional client satisfaction, as well as acting as a senior manager in their Birmingham HQ.
This role is ideal for a proven
Head of Application Support / Service Delivery Manager
from a SaaS, financial software, or related markets background, looking to step into a high-profile leadership role with visibility across Europe. This role does require you to be in and leading your team in the Birmingham office 3 days per week so is ideal for an experienced Support Manager already living into the area or keen to relocate away from London.
You will need:
* 5+ years in service delivery / application support management experience
* Proven leadership experience and skills, as well as the ability to build credibility with clients
* Previous financial services (ideally including trading) software experience would be very useful
* Strong technical skills: ITIL, Jira Service Desk, Power BI, ISO 27001, cloud infrastructure
* Excellent communication and stakeholder management skills
Salary & Package:
* £65,000 - £80,000 basic + 10% bonus + benefits
* European travel opportunities
* Chance to influence high-impact projects in a growing international business
This is a fantastic opportunity for a driven trading software support leader to join a rapidly growing global Saas trading software company at a fantastic time in their growth, with strong career progression and international exposure.
Please e-mail me (Ben) at with an up-to-date CV for more information.