Overview
Country Training Specialist, CRM (UK & Ireland) at Boston Scientific. Remote role based in the UK. The CRM franchise represents core leadership in cardiac care. This role plans, aligns and executes the country CRM education plan and programmes for field support personnel and customers, conducts needs assessments, monitors learner progress, and leads the mentorship program. Develops healthcare professional (HCP) programs to address local educational needs while leveraging EHQ programs.
Location: Remote, based in the UK.
Key Responsibilities
* Represent and own the internal and external training plan for the country, tailoring learning experiences to meet local needs
* Develop a plan to support all new hires and current employees to complete progressive curricula in required timelines, leveraging EHQ offerings
* Conduct needs assessments for HCPs in collaboration with the local marketing team to identify HCP education needs in the region
* Develop plans to address HCP education needs aligned with the EHQ education plan, integrating both EHQ programmes and local programmes
* Track and support progress of employee-learners, ensuring development goals are met and exceeded
* Identify educational gaps in collaboration with managers and mentors and implement solutions leveraging all resources
* Provide feedback to the EHQ team on programme improvements and adaptations to meet new requirements
* Lead the mentorship program, providing structure and support for learning culture
* Support mentors by identifying development needs and helping structure mentoring support and gap assessments
* Evaluate program outcomes and plan for continuous improvement with EHQ Med Ed and country leadership
* Execute, track and monitor results for all HCP education programmes in the country
* Balance EHQ and country-specific education programmes to meet country needs
* Design and monitor country education programmes with defined metrics and aligned learning objectives
* Assess program impact, revise objectives, and plan for continuous improvement with country leadership and EHQ Med Ed
* Manage budget for country MedEd activities in collaboration with country marketing and business teams
* Build and maintain relationships with key customers and stakeholders, acting as liaison between local educational leaders and Boston Scientific programs
* Act as country SME for CRM education, serving as the go-to resource for training strategy and program execution
* Communicate proactively with stakeholders and network within the country organization and EHQ team
* Collaborate on development of digital platforms and the Learning Management System, defining needs and integrating platforms across curriculums
* Keep abreast of industry standards and regulatory guidelines and ensure compliance
* Work with manager to create a structured development plan aligned with role progression and training needs
* Ensure awareness and compliance with standard operating procedures to meet quality and regulatory commitments
* Leverage tools and programs across the organization
* Ensure consistency with Boston Scientific branding guidelines
Profile Requirements
* Minimum 5 years’ experience in Medical Education, customer programs, or field support
* CRM (full portfolio) field support experience required (minimum 3 years)
* Training and Medical Education background valued (2 years)
* Experience with educational platforms/LMS/e-learning and digital content valued
* University degree or equivalent with solid expertise in Rhythm Management and CRM (disease, product, clinical)
* Team player with collaboration, capable of promoting cross-functional teamwork
* Ability to generate and champion new ideas and approaches
* Strong customer focus (internal and external)
* Excellent planning and organizational skills
* Problem-solving orientation and attention to detail
* Integrity, adaptability, agility
* Ability to work under pressure with multiple priorities
* Didactic, presentation, and strong communication skills
* Fluency in English
* Travel approx 30% across the UK & Ireland region
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