End Date Monday 27 April 2026 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary See Job Description Job Description Job Title: Team Manager – General Insurance Operations – Secondment Salary: £33,204 - £45,435 (depending on experience) Location: Leeds Hours: Full-time, 35 hours per week (reduced hours and job-share considered) Working pattern: Hybrid – minimum 40% onsite Operational hours: Mon–Fri 8am–6pm, Sat 9am–1pm About the role We’re looking for a Team Manager to join our General Insurance Customer Operations team. You’ll lead and develop a team of frontline colleagues to deliver great customer outcomes while meeting service, quality, risk and performance standards. You’ll set clear direction, coach performance, and create an inclusive environment where colleagues feel supported, motivated and able to grow. This role plays a key part in building technical capability and embedding a strong customer‑first culture. What you’ll do Lead day‑to‑day operational performance, including service, quality, productivity, adherence and absence Use data and insight to identify trends, manage risks and drive improvement Coach and develop colleagues through regular 1:1s, side‑by‑side support and feedback Promote wellbeing, inclusion and engagement within your team Ensure compliance with policies, processes and regulatory requirements Handle escalations and complaints to achieve fair customer outcomes Communicate changes clearly and lead team huddles and meetings Support change initiatives, continuous improvement and new ways of working Contribute to recruitment, onboarding and capability building What you’ll bring Essential Experience leading teams in a fast‑paced, customer‑focused environment Strong coaching skills with evidence of improving performance Ability to interpret performance and quality data Knowledge of compliance, conduct risk and customer outcomes Confident communication and decision‑making skills Experience of culture positive driven activities Desirable Experience in financial services, regulated operations or contact centres Involvement in change or continuous improvement activity Experience supporting recruitment or colleague development About working for us Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 24 days holiday, with bank holidays on top • A range of wellbeing initiatives (including private Medical) and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.