This new role has been created in response to the Renters Rights Act 2025 and will be vital in helping us deliver fairer outcomes for tenants. You will work closely with Housing Options, Legal Services, Private Sector Housing, Trading Standards and other partners to investigate concerns, resolve disputes, and ensure compliance. As a Housing Project Officer you will champion our values in every interaction – treating people with dignity, listening with empathy, and acting with integrity. Your key responsibilities will include:
* Developing a strong understanding of tenancy law, including the Renters Rights Act 2025, and applying it confidently.
* Designing and shaping new policies, procedures and approaches to support consistent, effective enforcement.
* Investigating complaints, carrying out property visits, and gathering evidence.
* Providing clear advice, advocacy and casework support to tenants.
* Working collaboratively with landlords, letting agents and partners to promote good practice.
* Taking proportionate enforcement action when required to uphold tenants' rights and prevent homelessness.
We're looking for an enthusiastic, innovative and self-motivated Housing Project Officer (Renter Rights Act) to join our Private Rented Service and Licensing team. This is a fantastic opportunity to help strengthen tenant protections, challenge poor landlord practices, and support safe, secure, and sustainable homes across the city. You will be part of a supportive, forward-thinking team committed to improving standards in the private rented sector. Together, we provide practical help, mediation and professional advice to both tenants and landlords – always guided by our core values of respect, fairness and doing what is right for our city.
If you want a role that is purposeful, people focused and aligned to the values we live every day at Newcastle City Council, this could be the perfect next step for you.
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