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CUSTOMER SERVICE & COMPLAINTS COORDINATOR
HOLMES CHAPEL
£26,000 - £28,000
YOUR NEW ROLE
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client, working within their dynamic and forward thinking customer care department. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to internal customers. This role involves engaging with clients, addressing their needs, and ensuring a positive experience with all products and services.
YOUR NEW ROLE
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Assist customers with product information, order processing, and issue resolution.
* Upsell products and services where appropriate to enhance customer satisfaction and drive sales.
* Maintain accurate records of customer interactions and transactions through data entry into our systems.
* Handling customer concerns and complaint through to resolution.
* Collaborate with team members to ensure consistent service quality across all channels.
* Stay informed about product updates and company policies to provide accurate information to customers.
YOU WILL BE
* Strong phone etiquette with the ability to communicate clearly and effectively in English.
* Experience in handling customer complaints essential.
* Excellent analytical skills to assess customer needs and provide tailored solutions.
* Proven ability to upsell products while maintaining a focus on customer satisfaction.
* Proficient in data entry with attention to detail for maintaining accurate records.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Strong problem-solving skills and the ability to think on your feet when addressing customer concerns.
YOU WILL RECIEVE
* Company pension
* Employee discount
* Health & wellbeing programme
* Sick pay
* Complaint handling: 1 year (required)
* Customer service: 3 years (required)
Please call Lily on 01270 589 943 or email
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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