Business Administration Apprentice (Level 3)
The role involves working and learning on the job while supporting a range of teams including HR, Utilities (UT), and Operations to ensure the smooth running of day‑to‑day business activities.
Throughout the apprenticeship you will develop key administrative skills, gain insight into different business functions, and contribute to important operational processes.
Key Responsibilities
* Engineer Scheduling Support
o Assist with coordinating and scheduling engineers for jobs, appointments, and site visits.
o Maintain accurate records of engineer availability, workload, and job allocations.
o Communicate with internal teams and customers to confirm appointments and updates.
* HR Support
o Assist the HR team with recruitment administration, onboarding tasks, and employee documentation.
o Help develop and maintain a social media presence to support recruitment activity.
o Maintain employee records, training logs, and compliance documentation.
o Support the organisation of training sessions, staff communications, and HR initiatives.
* Operations Support
o Provide administrative support to the Operations team to ensure efficient workflow.
o Log, track, and process operational tasks, service requests, and documentation.
o Assist with reporting, data entry, and maintaining operational databases.
* General Business Support
o Respond to incoming enquiries via phone and email in a professional and timely manner.
o Produce reports, update spreadsheets, and prepare internal documents.
o Identify opportunities to improve or streamline processes.
o Provide general office support including filing, scanning, meeting coordination, and system updates.
Requirements
* GCSEs – English Grade 4 / C or above
* GCSEs – Maths Grade 4 / C or above
Skills and Qualities
* Good communication skills
* Strong IT skills
* Excellent attention to detail
* Ability to work well as part of a team
* Proactive with a positive attitude and willingness to learn
Career Progression
* HR Advisor
* Operations Assistant
* Scheduler / Planning Coordinator
* Business Support Officer
* Compliance Administrator
Qualification / Standard
ST0070 Business Administrator
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