We are seeking a warm, professional, and highly personable Front of House / Patient Coordinator to be the welcoming face of a private aesthetic clinic. This role is essential in creating a luxury, comfortable experience for clients from the moment they enquire through to post-treatment care.
The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey.
Key Responsibilities
* Provide a warm, friendly, and professional welcome to all clients.
* Manage client check-ins and support smooth appointment flow.
* Deliver exceptional customer care and ensure every client receives a personalised experience.
* Respond promptly and professionally to client enquiries via phone, email, and social media.
* Provide information about treatments, pricing, and availability.
* Support the booking process and encourage consultations and follow-up appointments.
* Confidently introduce and promote treatment plans following consultations.
* Promote and recommend suitable retail skincare products to complement treatments.
* Maintain attractive retail displays and ensure stock is organised.
* Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys.
* Assist with general clinic administration and organisation.
* Support with marketing initiatives and client engagement where required.
Skills & Experience
Essential
* Previous experience in a customer-facing role (clinic, spa, aesthetics, beauty, or hospitality preferred).
* Excellent communication and interpersonal skills.
* Confident in sales, upselling, and promoting products or services.
* Highly organised with strong attention to detail.
* Comfortable using social media and creating basic content.
* A warm, friendly, and professional approach to client care.
Desirable
* Experience working in an aesthetic, beauty, or wellness environment.
* Knowledge of aesthetic treatments or skincare.
* Experience with clinic booking systems or CRM platforms.
What We Offer
* A friendly and supportive working environment.
* The opportunity to work within a growing aesthetic clinic.
* Training on treatments, products, and clinic services.
* Staff discounts on treatments and retail products