Senior Planner Supervisor – Kent based Council (Responsive Repairs) £19.50 PAYE / £25 Umbrella (Inside IR35) 37 hours per week 6-month contract We’re currently recruiting for a Senior Planner Supervisor to join a Council in Kent and their Responsive Repairs service. This is a newly created position designed to strengthen the planning function, improve customer journey performance, and ensure the service meets the latest consumer standards. The successful candidate will lead both the front-office and back-office planning teams, taking responsibility for the scheduling of responsive repairs, day-to-day contractor management, and oversight of work in progress. You’ll work closely with senior management on service improvements and system enhancements, supporting the wider programme of change across the department. Responsibilities Lead and supervise a team of planners responsible for scheduling responsive repairs Manage daily work allocation, operatives’ diaries, and contractor performance Monitor WIP, ensure jobs are progressed and closed down correctly, and address any delays or issues Support service improvements and system workflows, working directly with internal leads Ensure performance targets, KPIs and customer service standards are met Contribute to compliance with the Regulator of Social Housing’s consumer standards, including damp & mould, complaints, and data accuracy Impro...