Let’s shape the future together
Welcome to a fast‑paced, people‑focused operations environment where no two days are the same! You’ll be joining our B2C Operations team, working closely with colleagues, retailers, and customers to deliver a seamless end‑to‑end experience.
Based in Maidenhead/Daventry, our team works at the heart of the customer journey — making sure everything runs smoothly behind the scenes while creating a personalised and premium experience for every customer.
We operate in a dynamic, target‑driven environment, where teamwork, ownership, and attention to detail are key. Please note this is a fixed term role, for 12 months.
What You’ll Do
Your role with us will be hands‑on, varied, and full of learning opportunities. You’ll support day‑to‑day operations and help deliver an outstanding experience to both customers and our retailer network. Tasks may include:
* Managing administrative processes with accuracy and attention to detail
* Supporting vehicle orders, cancellations, and registrations
* Sending and managing financial contracts and agreements
* Using CRM systems (like Salesforce) to track and support customer journeys
* Acting as a point of contact for retailers – answering queries and providing updates
* Taking ownership of queries and aiming for first‑contact resolution
* Managing multiple tasks at once while meeting deadlines and targets
Background & Requirements
Comfortable using technology and systems (experience with CRM tools like Salesforce is a bonus!).
Key Skills & Qualities
* Strong organisation and attention to detail
* Excellent communication skills – both written and verbal
* A natural team player who enjoys collaborating
* Empathy and the ability to build rapport quickly
* Self‑motivated and able to manage your own workload
* Comfortable working in a target‑driven, fast‑paced environment
* A passion for delivering outstanding customer service
* Positive attitude, willingness to learn and energy to make a difference every day
Benefits
* Competitive salaries that are reviewed and benchmarked annually
* Discretionary, performance‑related bonus scheme
* Hybrid working in our agile, state‑of‑the‑art offices or from home when convenient for you and your family
* 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
* 15 days’ work from anywhere in the world policy
* 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
* Matched pension contribution up to 5%
* Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
* 2 paid volunteering / charity days per year
* Subsidised onsite restaurant plus free refreshments and snacks
* Onsite electrical charging for your Plug‑In Hybrid Electric or Battery Electric vehicle
* A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
* Discounted shopping site with 100s of brands and online retailers
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