WHO WE ARE LOOKING FOR
We’re looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world’s most iconic stadiums—Etihad Stadium, home of Manchester City FC.
This role is all about elevating Premium Retail and entry-level Hospitality spaces—from matchdays to concerts and tours. You’ll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership.
If you’re passionate about creating standout guest experiences and love the buzz of live events, this is your stage.
A FLAVOUR OF THE DAY TO DAY
* Lead Premium Matchday Operations - Take ownership of multiple Premium GA and Hospitality spaces—run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
* Deliver Exceptional Experiences - Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
* Support Non-Matchday Events - From major concerts to stadium tours, you’ll keep operations seamless and standards high.
* Mobilise New Premium Areas - Be at the forefront of venue expansion—plan, implement, and fine-tune processes for new spaces.
* Collaborate Across Teams - Work hand-in-hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
* Champion Compliance & Best Practice - Ensure food safety, health & safety, and operational excellence across all Premium spaces.
* Manage Stock & Sustainability - Keep inventory tight, reduce waste, and support efficiency initiatives.
* Recruit, Train & Develop Talent - Build and nurture a strong team pipeline for Premium Retail operations.
SKILLS AND QUALIFICATIONS
* Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
* Skilled in managing large, diverse teams in fast-paced, high-pressure settings.
* A strong track record of delivering exceptional customer service.
* Knowledge of food safety, health & safety legislation, and operational best practice.
* Excellent organisational skills with the ability to juggle multiple priorities.
* Strong admin and tech skills—Excel, EPOS systems, and reporting tools.
Application Deadline: 17th December 2025
What you'll win?
* Be part of a world-class sports and entertainment group
* Work in a Premium Retail and Hospitality environment at an iconic venue
* Play a key role in exciting venue developments and expansions
* Access career development opportunities across City Football Group
* Enjoy staff perks, training, and a competitive salary
BE YOU. WITH US.
We’re committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to thrive.
Wherever you come from, and wherever you're going — we’d love to hear from you.
If you require any additional support or adjustments during the application process, please contact us at talent@eastlandsvsl.com — we’re here to help.
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.