Position: Store Manager – NEW STORE OPENING
Location: Horsham
Salary: £33,000
Contract: Full Time – Permanent
Benefits: Monthly Bonus, Discount
Key Responsibilities
* Lead, inspire, and develop an empathetic team that delivers needs‑led, compliant customer consultations
* Create a welcoming, inclusive store environment where customers feel heard, supported, and confident in their choices
* Role model Healthspan’s advisory approach, ensuring guidance is accurate, clear and always compliant
* Build long‑term customer relationships and a sense of community
* Set clear performance expectations and support the team to achieve targets in a responsible, compliant and service‑led way over a "sales" approach
* Train and coach team members to be credible, trusted advisors through expert product knowledge and a detailed customer journey.
* Drive expert product knowledge across an intricate range and a regulated sector
* Act as a Healthspan ambassador, representing the brand with professionalism, warmth, and integrity
The Role
The Store Manager plays a pivotal role in bringing the Healthspan mission to life at a store level. You are a trusted presence for customers and colleagues, leading with integrity, empathy, and professionalism.
You will support build and develop a high‑performing team that delivers outstanding, compliant customer experiences, grounded in trust and genuine care. Through strong leadership and operational excellence, you will drive sustainable performance while fostering a loyal customer base and an engaged in‑store community.
About You
* Proven experience as a SM – ideally 2 years
* Experienced in environments that have intricate product ranges and detailed customer journeys
* Comfortable leading meaningful, sometimes sensitive customer conversations with empathy and maturity
* Strong understanding of compliance and the importance of delivering guidance responsibly
* A natural relationship‑builder who earns trust through credibility and consistency
* Genuine passion for health, wellbeing, and helping people make informed choices
* Values loyalty both to your team and to the communities you serve
* Calm, considered leadership style with the ability to inspire confidence in others
#J-18808-Ljbffr