Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Temporary (Fixed Term)
Position Overview:
As a PM Planner your role will be to develop and maintain accurate PM servicing schedules for a given fleet of assets. Liaise with customers to plan and execute events through the PM engineer team. Strong management control for PM work orders. Ensure accurate, on time servicing to provide outstanding customer experience
*This role is a 12 month fixed term contract
Finning is the largest Caterpillar dealership world wide, specialising in Heavy Equipment, Machinery and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
Job Description:
Major Job Functions:
Reviews contract/agreement information to ensure accurate service schedule is set up in contract management tool (25%)
Contact customers to arrange servicing, open work orders and schedule service event through PM engineer team (25%)
Manage work order to ensure timely invoicing, including managing costs in C20 account (25%)
Takes ownership of any backlog from events, VisionLink Alerts or services previously performed (10%)
Reviews information from the PM intervention to ensure any follow up actions are raised with the customer, service operation, or product support account manager (5%)
Collaborates with Contract Performance Consultant to optimise information gathered (5%)
Provide regular updates on PM adherence actual versus target, PM standard job utilisation and PM parts and labour variance (5%)
Competencies:
Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
Specific Skills:
Good project management and planning/organisation skills
Excellent influencing and networking skills
Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
Ability to interpret large amounts of data and information to support planning and decisions
Excellent communication and presentation abilities
Knowledge:
Financially/commercially aware
Good knowledge of Systems and applications e.g. AMT, DBSi, FSAT, VisionLink (essential), Builder, SIS (desirable)
Accountability:
Reviews and monitors customer feedback to improve contract delivery
Customer Loyalty score as measured by Transactional Survey above annual target
PM Engineer Utilisation above annual target
Utilises VisionLink to improve scheduling
PM Standard Job Utilisation above annual target
PM Adherence above annual target
Resolution of C(phone number removed) Account within 30 days
Collaboratively works to identify areas of opportunity to increase product support sales
Education & Experience:
Service Planning/ Scheduling
Previous experience in a similar role within similar industry environment (desirable)
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly