We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley.
This is a full-time, permanent role which will be office-based.
The starting salary is £29,000 - £35,000 a year, depending on experience.
The Role:
As an IT Service Central Delivery Analyst, you will be the gateway for SNG's IT services, ensuring that all interactions with customers are accurately logged, prioritized, categorized, and resolved or assigned efficiently.
You will be responsible for recording, monitoring, and updating IT tickets, conducting initial diagnosis, and escalating issues when needed.
The role also involves maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets.
What we need from you:
Experience working on an IT Service Desk or Customer Service Desk, with the ability to communicate effectively with customers via in person, telephone, webchat, email, or digital assistant.
You should be able to provide technical support related to Microsoft Windows, Office 365 (including Teams and SharePoint), remote access, virtual desktops, and telephony.
We are looking for:
* A good understanding of hardware, especially PCs, printers, and other desktop/peripheral equipment.
* Experience in troubleshooting and problem-solving techniques.
* Excellent customer service skills and the ability to communicate with colleagues, suppliers, and end-users.
* Strong team working skills with a focus on delivering resolutions collaboratively.
What we can offer you:
Join our IT Service Team and be part of a friendly, active, and dynamic environment.
We invest in our people, offering opportunities to develop your skills and make a meaningful difference. This role can lead to a career within a successful and diverse organization.
Some benefits include:
* £450 yearly flexible benefit pot
* Flexible working options
* 25 days holiday + bank holidays, increasing up to 30 days
* Option to buy or sell holiday
* Generous pension scheme with up to 12% matching
* Life cover from day one
* Recognition scheme
* Wellbeing discounts, including gym memberships
About us:
Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). We provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to offer affordable homes in thriving communities that people love for generations.
We focus on long-term investments in homes, our customers, and community regeneration, supported by our strong financial position.
We are committed to our Equality, Diversity, and Inclusion strategy and believe everyone should be able to be themselves at SNG. Visit our careers site to learn more.
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