We're looking for a Claims Handler
to join the Auger Team, based at our Head Office in Wallasey. Our total package is worth £28,515.75
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
Financials
* Starting Salary - £25,020.75
* Annual Bonus - approx. £2000 - £2500
* (pro-rata'd accordingly if part time)
* 5.5% Pension Contribution
Working Hours
* Full Time - 37.5hrs per week
* Compressed working arrangement, improving work-life balance and giving you an additional 20 long weekends a year
Leave
* 22 Days Annual Leave + 8 Bank Holidays
* AL increases to 25 days within 5 years' service
* Enhanced bereavement, sickness and maternity / paternity leave
Benefits
* Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
* 2 company-wide events per year & regular team socials
* A focus on training, development & career progression
* £1000 for successful employee referrals
* A modern, social office environment & facilities
* Access to discounted Mortgage & Insurance Services
The Role
* Handle the technical & customer service aspects of drainage, watermains & subsidence insurance claims
* Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication
* Assess the liability of claims, and create proposals and quotes for our on-site works
What skills are we looking for?
* Excellent verbal and written communication, enabling you to convey information clearly and professionally
* A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
* A passion for customer care and an empathetic approach
* Strong teamwork attributes and a desire to help colleagues
* Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
* Good organisational abilities and attention to detail
You'll be a great fit for Auger if:
* You are great at caring for customers
* You are confident in finding solutions and overcoming unforeseen challenges
* You take pride in the high standard of your work
* You are enthusiastic, self-motivated and like to take ownership
* You are looking for a stable place to build a long-term career
* You have a clear DBS
Our interview process
* Stage 1 - Short 15 min phone call with our HR team
* Stage 2 - Interview with management at our HQ
For further information, please visit our website;