Customer Experience Support - Peterborough
Motorpoint is the UK’s leading omnichannel car retailer of nearly new cars. Our vision is to be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
Roles and Responsibilities
* Delivering fantastic customer service over the phone and face-to-face
* Managing administration tasks and resolving customer queries with efficiency
* Using our CRM system to track and resolve customer cases
* Understanding each customer’s needs and ensuring a smooth handover to the right team member
* Liaising with internal teams to resolve enquiries and complaintsWorking as part of a team to ensure customer service (NPS) targets are met every month
What We Need From You
* A full UK driving licence is essential
* Experience of delivering great customer service in any industry
* Strong communication, organisational and teamwork skills
* Confidence using systems and managing administration tasks
* Be enthusiastic, proactive and have a customer-focused attitude
* A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits
* Paid time off every month to do something that makes you happy
* 28 days holiday plus days off for your birthday, getting married, or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Healthcare
* Enhanced Parental Leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team socials
* Team feasts
* Scratch card rewards
* Sharesave scheme (SAYE)
* Plus much more!
Salary: £25,480 per annum basic + Bonus
Location: Peterborough
Contract: Permanent
Hours: 40 hours, 5 days out of 7 on a rota – weekend working required
Closing Date: 23rd December 2025
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
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