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We are looking for an experienced Aftersales Manager for our client in Worthing. If you have a record of success working in a main dealer environment with strong management and people skills, this could be a great opportunity for you.
Qualifications
* Essential: GCSE Grade C or above in English and Maths or equivalent
* City and Guilds in Motor Vehicle Technology or equivalent
* Desirable: National Craft Certificate or Equivalent, NVQ/SVQ levels 2 and 3 in Customer Service or equivalent, Management Qualification Btec/Business Management Diploma
Attainments/Competencies
* Essential: Ability and skills to deal with the overall management of the Service Department, Good understanding of all Financial KPI’s of Service, A good level of appropriate training which relates to the Service Manager's role
* Desirable: Knowledge of and ability to apply vehicle service/parts and warranty processes, Word processing/Excel skills, Knowledge of warranty administration systems
Skills Required
* Essential: Good oral and written communication skills, Ability to work in a customer-focused manner, Can lead by example and is totally focused on providing a high level of Customer Care, Able to motivate and lead others to perform in all aspects of their role, Smart and professional presentation at all times
* Desirable: Self-prioritise workload according to the business needs
Special Aptitudes
* Essential: Self-motivated and able to work under pressure, Commitment to the client's aims and objectives, Totally customer focused
If this is the role for you, please apply below. We look forward to discussing this opportunity with you soon.
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