B&M Joiners, along with our sister company, Sash & Case Window Direct, is a well-established and successful bespoke joinery firm based in Canonmills in the city centre of Edinburgh. With over 55 years of experience serving high-end residential and business clients, we are a trusted, environmentally friendly, and innovative company with ambitious growth plans.
We’re known for our craftsmanship, attention to detail, and reliable service. Our projects range from kitchen and home office renovations, to loft and garage conversions. Our specialist sister company focuses exclusively on the supply and fit of engineered timber sash and case windows, tailored specifically for Edinburgh’s traditional buildings.
We’re a close-knit team that values quality, communication, and doing things properly. As we continue to grow, we’re looking for someone who’s organised, motivated, and ready to be part of a supportive and ambitious workplace.
About the Role:
We’re looking for a friendly, organised, and proactive Administrative Specialist to join our small but busy team. This is a varied role with lots of responsibility and the chance to make a real difference every day. You’ll help keep things running smoothly behind the scenes, from supporting clients and managing the office to assisting with marketing campaigns, helping shape our brand voice, and contributing to our social media presence.
What You’ll Be Doing:
Client Support and Communication:
* Be the first point of contact for new and existing clients, responding to emails, phone calls, and messages with professionalism and care
* Help guide potential clients through the process from enquiry to scheduling work to aftercare.
* Keep our systems up to date and running efficiently (we use Pipedrive CRM and Jobber FMS)
* Manage the team’s schedule and help book in surveys and appointments
* Monitor progress on projects and make sure tasks are moving along at the right pace
Marketing and Content Support:
* Work closely with our Marketing team, who are focused on improving the quality of our leads through Google Ads and Meta (Facebook/Instagram) Ads
* Assist with creating email marketing content to nurture new leads and re-engage past enquiries
* Help with general content planning and scheduling where needed, including occasional support with blog posts or social media
* Contribute ideas and feedback to help improve how we attract and communicate with potential customers
What We’re Looking For:
* Someone who loves being organised and enjoys helping others stay on track
* Friendly and confident with excellent communication skills
* A natural problem-solver who can take initiative
* Open to learning new things and interested in how technology can make work more efficient
* Able to work well both independently and as part of a team
Nice to Have:
* Experience with CRM systems or scheduling tools
* Familiarity with social media, design tools, or marketing
* An interest in automation or making processes more efficient
Don’t worry if you don’t tick every box. Enthusiasm, curiosity, and a willingness to learn go a long way.
What we offer
* Flexible working options and a healthy approach to work-life balance
* Opportunities to learn and grow, whether that’s learning new systems, developing your skills in marketing or operations, or helping shape how we work as we grow.
* Holiday pay
* Company pension
* A relaxed and respectful atmosphere where good communication, mutual respect, and a bit of humour go a long way
If you’re someone who enjoys variety, likes being helpful, and wants to grow in a supportive and forward-thinking environment, we’d love to hear from you.
Let us know what makes you a great fit. Send your CV to info@bandmjoiners.com
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Building Construction
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