Customer Experience Specialist - Automotive Location: Daventry, Northamptonshire Salary: £26,691 Annual Performance Bonus Work Style: Hybrid (2 days onsite / 3 days at home) Hours: 40 hours per week Shifts: Weekly rotating pattern within Mon.–Fri. (8\:00am–6\:00pm) and approx. 1 in 6 Saturdays (8\:30am–5\:00pm) Start Date: Monday 19th January 2026 Onsite paid Training and IT equipment provided. What You’ll Be Doing\: We’re looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. You’ll be the trusted point of contact, listening, problem-solving, and building genuine customer loyalty through every interaction. You’ll handle inbound/outbound calls, emails, and chats, acting as the Single Point of Contact for enquiries, product and technical questions, and after-sales support. During a Typical Day, You’ll: Deliver outstanding customer experiences with ownership and empathy Provide product and service support with confidence Guide conversations professionally using active listening Work with Sales, Technical, Warranty, Dealers & other teams to fully resolve issues Manage calls, emails & chats with strong follow-up Use internal systems & databases to resolve customer concerns Use customer satisfaction tools when needed (e.g., financial assistance, service plans) Document all cases accurately Meet performance goals and support continuous improvement Be a team player and support others What You Bring to the Role: Customer Service or Contact Centre background Interest in the automotive industry is a plus Excellent written and verbal communication Excellent attention to detail & grammar; quality will be measured Confident, professional, calm under pressure Skilled at listening, resolving conflict & influencing others Comfortable using multiple systems/screens and MS Office Professional conduct with all customers & stakeholders What You Can Expect: 22–27 days annual leave (increases each year for first 5 years) bank holidays Life Assurance at 4× salary Contributory pension scheme Private Medical Insurance Travel insurance for you and your family (scheme rules apply) Discounted dental cover Discounts on brand new vehicles Employee Assistance Program (EAP) Paid onsite training all IT equipment provided Supportive, hybrid working environment About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Right to Work Please note\: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application. Equal Opportunities Statement Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. LI-remote LI-hybrid LI-onsite