Job: Customer Support Administrator
Location: Midsomer Norton (Office Based - ONLY)
Hours: Monday to Friday (34.5hrs, spread over 5 days ONLY)
Salary: £23,600.00pa
Contract: Permanent
We are looking for a proactive and detail-oriented Customer Support Administrator to join our clients’ dynamic Customer Service and Sales teams. This role reports directly to the Customer Service Manager and plays a key part in supporting both internal and external customers in a fast-paced, competitive environment.
Key Responsibilities
* Communicate and liaise with customers politely and efficiently.
* Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs.
* Manage customer orders through portals and shared inboxes.
* Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers.
* Be proactive in building rapport with internal stakeholders to enhance customer experience.
* Assist with prompt processing of sample requests.
* Maintain accurate and up-to-date customer data.
* Work collaboratively to achieve individual and team performance targets.
* Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude.
* Deliver excellent customer service to meet expectations of both internal and external customers.
What We’re Looking For
Essential Skills:
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* Excellent written and verbal communication skills.
* Strong organisational skills with accuracy and attention to detail.
* Friendly, polite, and tactful approach.
* Good IT literacy.
Desirable Experience:
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* Previous experience in a customer-facing role.
* Ability to interpret numeric data.
* Customer service focus.
Personal Attributes:
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* Team player with the ability to work independently.
* Able to work under pressure and meet deadlines.
You’ll be part of a supportive team that values collaboration and continuous improvement. This is an excellent opportunity to develop your skills in a thriving business environment.
For Further information, please call/text/WhatsApp Lorna on (phone number removed) or (phone number removed)
Riverside Recruitment is operating as an Employment Agency in relation to this vacancy