Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.
As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.
At Barclays, we’re not just offering you a role—we’re offering you a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
* Collaborate across multiple digital channels to personalise each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate, timely transactions.
* Support teams within business operations, including risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet stakeholder and customer needs through specialist advice and support.
* Perform activities in a timely manner and to a high standard, impacting roles and processes.
* Manage specific processes within a team and potentially lead and supervise team members, guiding their development and coordinating resources.
* If in a leadership role, demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* For individual contributors, manage own workload, implement systems and processes, and participate in broader projects.
* Execute work according to processes, collaborating with related teams.
* Check colleagues' work to meet requirements.
* Provide specialist advice within own work area.
* Manage risks and controls, ensuring compliance with rules and regulations.
* Understand how all teams contribute to broader objectives and develop expertise accordingly.
* Make judgments based on experience, evaluate options, and communicate sensitive information effectively.
* Build relationships with stakeholders and customers to identify and meet their needs.
All colleagues are expected to embody the Barclays Values—Respect, Integrity, Service, Excellence, and Stewardship—and demonstrate the Barclays Mindset—Empower, Challenge, Drive—our operating principles for behavior.
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