Inbound Contact Centre Agent Location: Helmshore (with planned relocation to Rochdale in the near future) Theyre currently based in Helmshore, but their team will be moving to a new office in Rochdale later this year. Flexibility with both locations is important. Where People Make a Real Difference, Every Day Are you a natural people-person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you - theyd love to welcome you, where your empathy, communication skills, and attention to detail can change lives. Our client are not just another contact centre. Theyre a trusted partner to government and private sector clients, delivering intelligent, tech-driven solutions that make communities stronger and fairer. In this role, youll be on the front line - supporting customers, solving problems, and making sure every conversation counts. Whether someones confused, concerned, or just needs a little reassurance, youll be there to help, listen and guide. What You'll Be Doing: Handling inbound and outbound calls with warmth, clarity, and professionalism. Listening with empathy and offering supportive, effective solutions. Logging accurate details using their bespoke systems - attention to detail is key! Working with customers to negotiate fair, affordable payment plans. Identifying and responding appropriately to vulnerable individuals. Maintaining regulatory compliance while always keeping customer care at the heart of what you do. What They're Looking For: You dont need call centre experience theyll give you all the training you need. What matters to us is who you are : A great communicator - clear, calm, and reassuring. A problem solver whos not afraid to think on their feet. Comfortable with tech and quick to learn new systems. Empathetic, fair, and professional - especially in challenging conversations. Someone who cares about doing the right thing and representing a company with integrity. Why Youll Love It Here: They believe in supporting their people so they can do their best workand enjoy doing it: Work-life balance - Only 1 in 3 Saturdays required! Shifts between 8am8pm, Monday to Friday 25 days annual leave plus bank holidays Enhanced maternity/paternity packages (eligibility criteria apply) Pension scheme Access to a suite of staff benefits : discounts on shopping, travel, leisure, wellbeing, and more A values-driven team where inclusion, fairness, and integrity arent just buzzwords Who They Are: Marston Holdings is the UKs largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether its tackling air pollution or recovering public debt fairly and legally, everything they do is built around positive outcomes for people and communities. With 5,000 employees and a wide-reaching impact, they offer the kind of stability, purpose, and opportunity that can take your career further. All roles are subject to Disclosure Scotland checks. Theyre proud to be an equal opportunity employer they welcome applicants from all backgrounds and walks of life. Ready to Make a Difference? This isnt just another job its a chance to be part of something bigger. If you're ready to help people, grow your career, and join a supportive, purpose-driven team, apply today. INDHP