We are seeking a friendly, proactive, and customer-focused Customer Service Executive to join our client's growing team based in Castleford.
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
The rate of pay is £25000 - £26000 per annum.
This is a full-time role working fixed shifts and the hours of work are:
- 8:30am to 5pm
Your Time at Work
As a Customer Service Executive you will be responsible for:
- Making daily calls in accordance with the call diary to generate repeat orders
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Growing and developing new and lapsed accounts
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.
Our Perfect Worker
What We're Looking For:
- Previous experience in a customer service or conta...