* Long-term temp role with great permanent potential
* Call-centre role in supportive environment - no cold calling!
About Our Client
Our client is a large organisation with a reputation for excellence. Known for their high-quality products, they are committed to enhancing consumer experience and fostering a productive work environment
Job Description
* To manage a high volume of calls
* To create, update and close records in databases (CRM)
* To follow communication procedures, guidelines and policies
* To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
* To provide accurate, valid and complete information by using the right methods/tools
* Work with customer service manager to ensure proper customer service is being delivered
The Successful Applicant
A successful Customer Service Coordinator should have:
* Exceptional communication and interpersonal skills.
* A keen eye for detail and a high level of organisational ability.
* The capacity to handle sensitive information with discretion.
* A customer-focused approach and the ability to handle patient queries efficiently.
* Proficiency in using Microsoft Office Suite.
What's on Offer
* An hourly rate of £12.60 per hour, paid weekly, plus holiday pay.
* Opportunity to be a part of a large and supportive organisation and team located in Trowbridge.
* An engaging company culture that values teamwork and innovation.
* Five days on-site with a flexible work schedule.
* Temporary contract with great potential for extension and permanency.
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