Food & Beverage Assistant – Hospitality
Full Time / Part Time | 36 Hours per Week (Rota) | Grade 2
Are you a friendly, customer-focused individual who enjoys working in a fast-paced hospitality environment? Join the Hospitality Services team at our clients multiple venues as a Food & Beverage Assistant, helping deliver exceptional service across a variety of cafés, restaurants, and hospitality venues.
This is a fantastic opportunity to work in a vibrant university setting, providing high-quality food and beverage services to Customers
If you’re passionate about customer service, enjoy working as part of a supportive team, and thrive in a busy environment — we’d love to hear from you.
About the Role
As a Food & Beverage Assistant, you’ll play an important role in delivering excellent customer experiences across outlets. You’ll support daily operations including food and drink preparation, serving customers, handling payments, maintaining cleanliness, and ensuring high service standards.
You may work across a range of environments including coffee shops, restaurants, hospitality events, and campus catering services, with opportunities to develop your skills within a professional hospitality setting.
Key Responsibilities
Customer Service
Greet and serve customers in a friendly, professional, and responsive manner
Answer customer queries and resolve issues efficiently
Build positive relationships with customers and encourage feedback
Maintain strong working relationships with colleagues
Food & Beverage Service
Prepare and serve food and drinks to quality standards
Maintain portion control and follow operational procedures
Support stock rotation and maintain appropriate stock levels
Help minimise food and drink wastage
Comply with licensing laws when serving alcohol (where applicable)
Operations & Cash Handling
Operate electronic point of sale (EPOS) systems and handle cash securely
Assist with stock control, deliveries, and occasional stock takes
Support ordering of food and supplies where required
Assist with transporting equipment and supplies safely
Health, Safety & Hygiene
Maintain high standards of cleanliness and food hygiene
Follow HACCP procedures and food safety regulations
Comply with Health & Safety and COSHH requirements
Clean equipment, work areas, and service spaces to required standards
Teamwork & Development
Support colleagues and contribute to a positive team environment
Participate in training, team briefings, and development reviews
Help drive sales through product recommendations and upselling
Promote equality, diversity, and respectful workplace practices
What We’re Looking For
Essential
Experience in a busy customer-facing role (hospitality experience beneficial)
Excellent communication and interpersonal skills
Strong commitment to delivering high-quality customer service
Ability to work independently and as part of a team
Flexible approach to working hours, including evenings and weekends
Professional personal presentation and positive attitude
Desirable
Level 2 Food Safety Certificate (training provided if required)
Experience working in food and beverage or hospitality environments
Full clean driving licence
Understanding of dietary requirements and diversity considerations
Working Pattern
Up to 36 hours per week (or pro rata)
Flexible rota including weekdays, evenings, weekends, and bank holidays
Opportunity to work across multiple campus locations and service areas
Uniform provided
Why Join Us?
Work in a vibrant and diverse campus environment
Develop hospitality and customer service skills
Supportive and inclusive workplace culture
Training and development opportunities
Varied role across multiple food and beverage outlets