Case Manager (Domestic Abuse) Directorate: Housing & Assets Division: Housing & Homelessness Grade: 9 Location: Dudley Borough DBS Requirement: Enhanced DBS Driving Requirement: Full driving licence with Business Use Insurance Dudley Council is seeking a dedicated and professional Case Manager (Domestic Abuse) to join our Homelessness Prevention & Support Service. The post holder will provide specialist case management for victims of domestic abuse who present to the Council as homeless or threatened with homelessness. Working within the statutory framework of the Housing Act 1996 (Part 7) and the Domestic Abuse Act 2021, you will carry out comprehensive homelessness assessments, make legally sound s184 decisions, and deliver high‑quality customer service at all times. The post includes responsibility for managing a busy and complex caseload and offering guidance to colleagues The successful applicant will be expected to: Undertake homelessness assessments in accordance with legislation, case law and Council policy. Manage a personal caseload, progressing cases in a timely and effective manner. Make robust and legally compliant homelessness decisions under section 184. Provide specialist domestic abuse input and act as a resource for colleagues across the service. Liaise with internal and external agencies to develop coordinated support plans and ensure safe outcomes for service users. Participate in the Out of Hours rota, acting as a single point of contact for homelessness emergencies. Arrange and assess the suitability of temporary accommodation placements. Lead on safeguarding matters, making referrals and working jointly with Children’s Services and Adult Social Care where required. Maintain accurate case records, statements and documentation for potential legal proceedings or multi‑agency reviews. Represent the Council in court, tribunals, public enquiries or meetings as required. Provide training, briefings and support to staff across the Housing Options & Support We are seeking an individual who can demonstrate: Experience Significant experience in customer service environments, preferably within housing or homelessness. Knowledge of domestic abuse issues, safeguarding responsibilities and multi‑agency working. Understanding of homelessness legislation, allocations policy, housing law and welfare benefits. Skills and Competencies Ability to conduct sensitive investigative interviews and produce clear, accurate records. Strong decision‑making skills, with the ability to interpret complex information quickly. Effective negotiation, problem‑solving and conflict‑management abilities. Ability to work independently and as part of a team, managing competing priorities. Clear written and verbal communication skills, including report writing. Qualifications Educated to A‑Level standard (or equivalent) or able to demonstrate working at this level through experience. Willingness to work towards a relevant professional qualification (e.g., housing, social work, counselling). Other Requirements Ability to travel throughout the borough to fulfil the duties of the post. Flexibility to work outside standard office hours as required. So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents Case Manager PS 2.12.25.doc Case Manager DA - JD- 2.3.26.doc Employee Benefits List.pdf