What's involved with this role: Job Title: Senior Business Support Admin Officer Ref: Newcastle 5271814 Pay rate: £14.60 per hour PAYE The role: As the first point of contact for the Housing Advice Centre, you will play a vital frontline role in supporting clients in urgent need of housing assistance. This position primarily involves handling incoming telephone enquiries from clients seeking emergency housing. What the client is looking for: Proficient in Microsoft office Good telephone manner Excellent Customer Service skills Ability to deal with complex situations in a calm manner Excellent communication skills Strong administration and organisational skills How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.